Frequently Asked Questions
Everything you need to know about shopping with NectarHQ.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, NectarHQ ships exclusively to customers within the United States and Canada. We are working on expanding our logistics to other regions soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the products on NectarHQ authentic?
Yes, we pride ourselves on quality. We source directly from authorized distributors and manufacturers to ensure every item in our store is 100% authentic.